Some situations require a device to be removed, and then added again to the Intune Company Portal app. The steps below will walk you through this process.

• Remove device from Company Portal

  Sign in to the Company Portal app and select Devices.

  1. Select the device you want to remove. If you only have one device, you won't need to select a device so skip to step 3.

  2. Next to RENAME, select the ellipses menu > Remove Device > Remove.

  3. 

  1. 

  For Apple devices, check that the security profile has been removed:

  To delete the Intune Company Portal Company profile on your iPhone, you can use the Settings app by following these steps.

  

  Step 1. Open the Settings app on your iPhone and tap on General.

  Step 2. Scroll down to find Profiles & Device Management and tap on it.

  Step 3. Select Company Portal profile and tap on Remove Management.

  Step 4. Enter the passcode to start deleting the Company Portal profile on your iPhone.

  Enroll device

  Maintain a Wi-Fi connection until all steps are complete. Pausing for more than a few minutes during enrollment might cause the Company Portal app to close or end setup. If this happens, reopen the app and try again.

  1. Open the Company Portal app on your personal device and sign in with your work or school account.

  2. When prompted to receive Company Portal notifications, tap Allow. Company Portal uses notifications to alert you of things you need to do to make your device more secure and maintain work access.

  3. On the Set up access screen, select Begin.

     

  4. Select your device and enrollment type.

     

     Your options:

     • Tap (Organization) owns this device if you received your device from your organization. 

  5. Secure entire device

     1. On the Device management and privacy screen, read through the list of device information your organization can and can't see. Then tap Continue.

      Important

     These next steps and screens will differ depending on your iOS version. Follow the steps for your iOS version.

     2. Safari opens the Company Portal website on your device. When prompted to download the configuration profile, tap Allow. If you're on a device running:

        • iOS 12.2 and later: When the download is complete, tap Close. Then continue to step 3.
        • iOS 12.1 and earlier: When the download is complete, you are automatically redirected to the Settings app. Skip to step 4.

        If you accidentally tap Ignore, refresh the page. You'll be prompted to open the Company Portal app. Once you're there, tap Download again.

      Note

     You must install the management profile as described in the next steps within 8 minutes of downloading it. If you don't, the profile will be removed and you'll have to restart enrollment.

     3. When prompted to open Company Portal, tap Open. Read through the information on the How to install Management Profile screen.

     4. Go to the Settings app and tap Enroll in < organization name > or Profile Downloaded.

        

        If neither options appear, go to General&nbsp;and select the VPN & device management option to view installed profiles. If you still don't see the profile, try downloading it again.

     5. Tap Install.

     6. Enter your device password. Then tap Install.

     7. The next screen is a standard system warning about device management. To continue with installation, tap Install. If you're prompted to trust remote management, tap Trust.

     8. After installation is complete, tap Done. To verify that the profile was installed, go to your VPN and device management settings. You should see the profile listed under Mobile Device Management.

     9. Return to the Company Portal app. Company Portal will begin to sync and set up your device. Company Portal might prompt you to update additional device settings. If it does, tap Continue.

     10. You'll know that setup is complete when all items in the list show a green checkmark. Tap Done.

      Note

     If your organization monitors voice and data limits, or provides you with a company-owned device, you might have a few more steps to complete. If your organization is part of Apple's Device Enrollment Program, find out how to enroll your company-owned device.

     Secure work-related apps and data

     1. The Download Microsoft Authenticator screen appears (if you already have Authenticator, you won't see this screen so skip to step 2).

        1. Tap Download from App Store.
        2. When the App Store opens, install the app.
        3. Return to Company Portal and tap Continue.

        After you install Microsoft Authenticator, you won't need to do anything else with the app. It just needs to be present on your device.

        

     2. On the Device management and privacy screen, read through the list of device information your organization can and can't see. Then tap Continue.

      Important

     These next steps and screens will differ depending on your iOS version. Follow the steps for your iOS version.

     3. Safari opens the Company Portal website on your device. When prompted to download the configuration profile, tap Allow. If you're on a device running:

        • iOS 12.2 and later: When the download is complete, tap Close. Then continue to step 4.
        • iOS 12.1 and earlier: When the download is complete, you are automatically redirected to the Settings app. Skip to step 5.

        If you accidentally tap Ignore, refresh the page. You'll be prompted to open the Company Portal app. From the app, you can tap Download again.

      Note

     You must install the management profile as described in the next steps within 8 minutes of downloading it. If you don't, the profile will be removed and you'll have to restart enrollment.

     4. When prompted to open Company Portal, tap Open. Read through the information on the How to install Management Profile screen.

     5. Go to the Settings app and tap Enroll in < organization name > or Profile Downloaded.

        

        If neither options appear, go to General&nbsp;and select the VPN & device management option to view installed profiles. If you still don't see the profile, try downloading it again.

     6. On the User Enrollment screen, tap Enroll My iPhone.

        

     7. Enter the device password. Then tap Install.

     8. On the Sign in screen, enter the password for your managed Apple ID. In most cases, these credentials will be the same ones you use to sign in to your work or school account, unless your organization provided you with a different set of credentials.

     9. Tap Sign in.

     10. A success message will appear on the screen briefly after the profile is installed. To verify that the profile was installed, go to your VPN and device management settings. You should see the profile listed under Mobile Device Management.

     11. Return to the Company Portal app. Company Portal will begin to sync and set up your device. Company Portal might prompt you to update additional device settings. If it does, tap Continue.

     12. You'll know that setup is complete when all items in the list show a green checkmark. Tap Done.